Change the hold pickup location from PowerPAC

When at least one hold status is selected in the Hold options parameter at the system level, patrons can select holds with any of these selected statuses in the Requests view of their PowerPAC account, and click or tap Change Pickup Location. If no hold statuses are selected, the Change Pickup Location button does not appear. For information about the Administration parameters, see: Set Holds options: Enable patrons to change the holds pickup branch from the PAC.

To change the pickup location from PowerPAC, the patron follows these steps:

1. Logs in to the patron account in PowerPAC.
2. Selects Requests from the My Account menu or dashboard to see the hold requests.

3. Selects the checkboxes next to the holds for which the pickup location needs to change, and clicks or taps Change Pickup Location.

After the pickup location is changed for a hold request with a status other than Held, the new pickup location appears in the Pickup Library column. If there is a selected pickup area within the pickup location, the pick up area appears after the pickup location in the Pickup Library column. If the hold request has a status of Held, Rerouting from [original pickup location] to [changed pickup location] is displayed in the Pickup Library column.